Privacy Policy

1. Introduction

Polar Visuals ("we", "our", or "us") operates the website at polarvisuals.com and provides professional product content creation services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, and profile details you provide when creating an account.
• Authentication Data: Information from third-party sign-in providers (e.g., Google) when you choose to authenticate through them.
• Project Data: Content, files, messages, and other materials you upload or share through our platform in connection with your projects.
• Payment Information: Billing details and transaction records necessary to process payments. Payment processing is handled by third-party providers; we do not store full credit card numbers.
• Usage Data: Browser type, device information, IP address, pages visited, and other analytics data collected automatically.

3. How We Use Your Information

• To provide, maintain, and improve our services.
• To process transactions and manage your projects.
• To communicate with you about your account, projects, and service updates.
• To send notifications related to project activity.
• To detect, prevent, and address technical issues or security threats.
• To comply with legal obligations.

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in operating our platform (e.g., hosting, payment processing, email delivery).
• Project Collaboration: With team members assigned to your projects as necessary to deliver our services.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

We use essential cookies to maintain your session and preferences (e.g., theme selection, language preference). We may use analytics tools to understand how our platform is used. You can control cookie settings through your browser preferences.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing of your data.
• Request a copy of your data in a portable format.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at support@polarvisuals.com.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide our services. We may also retain certain information as required by law or for legitimate business purposes.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@polarvisuals.com